Frequently Asked Questions
Questions About the Courses
What is the duration of the courses?
Most of our courses are 3 days. Some of our advanced courses, and the Level 2 Locksmithing Course, are 2 days. All courses are taught at our training centre in Kent (except our online CCTV course).
During the Intruder Alarm training course, what panels are used?
In our Level 3 Award in Intruder Alarm Installation course, we use the Texecom Elite 24 panel. We focused mainly on intruder warning circuitry, as well as double pole and double end of line wiring. This refers to any brand, such as Galaxy, Pyronix, Scantronic, and so on.
The learner should be able to wire any brand of the intruder alarm panel once he or she has a clear understanding of circuitry. When it comes to programming zones and functionality, manufacturers offer a range of instructional videos and tools to help engineers learn more about a specific brand.
What brands are used during the CCTV Installation course?
We strive to keep our training course free of any exclusive brands. Our classrooms, on the other hand, are fitted with Hikvision, Dahua and Qvis CCTV cameras. Learners will get hands-on experience with these brands, but we will also teach them the fundamentals of analogue and IP CCTV systems, which will enable them to install any brand.
What brands are used during the Fire Alarm Installation course?
In our Fire Alarm Installation course, we use C-Tec and Twinflex panels. Learners will learn how to install and commission the panel according to British standards.
Is 3 days enough time to learn everything?
At the end of the course, learners will have very strong knowledge and skillset. However, it will be beneficial for you to have a background in a trade in order to go straight from this course to installing systems on your own own. Please speak to our course advisor for further details.
How many learners attend the course?
Typically around 5 – 6 learners attend the course. Each learner is provided with their own work station.
Where are the courses held?
All our courses are taught at our training centre in Kent, except the online course. Full address can be found on the contact page.
What are the pre-requisites for these courses?
There are no pre-requisites, as our courses are suitable for beginners. However, experience using tools, such as screwdrivers and ladders, is useful.
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Where can I find information on COVID-19?
Check out our COVID-19 page for information on our courses and how they are being run during the pandemic.
Do I need any prior experience?
For our Level 3 and Level 2 courses, you do not need prior experience; they are designed for beginners. Our Advanced courses require a foundation-level certification in order to study.
Do I need to bring anything?
No, all tools and equipment are provided, along with a free copy of our textbook.
What do the qualification levels mean?
Most of our courses are Level 3, which have a high level of complexity and understanding. Our advanced courses can be taken after this level in order to increase your level of training. Furthermore, if you want to apply for a professional certification system like ECS, you’ll need a level 3 qualification ( Electrotechnical Certification Scheme).
Can I do multiple courses?
Yes, you can do as many courses with us as you like, depending on what skills you wish to develop. All courses are taught separately. Get in touch with our team for a discount when booking multiple courses.
Questions About Booking and Payment
How can I apply for a course?
Find the course you wish to study on our course calendar. Fill in the booking form to book your place on the dates you wish to apply for.
Can I pay by credit card?
Yes, we accept Visa and Mastercard, as well as bank transfers.
Can you provide support for getting a visa?
No, as our training courses are not full-time studies we do not provide any support.
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How much do I pay?
Individual course fees are listed on the course pages. You can either pay the full amount on booking, or pay 50% on booking, and pay the remainder before the course starts. If you book multiple courses at once, you will get a 5% discount. Get in touch for us to arrange this for you.
I am not from the UK. Can I apply for this course and get a student visa?
No, all of our courses are designed for local and EU learners. If you are coming from a non-EU country to attend our courses, you should contact your local British High Commission before making any arrangements.
With multiple bookings can you get a discount?
Yes, for two bookings you can receive a 5% discount. For three or more, you will receive a 7% discount. The discount for multiple bookings is only applicable if all payments are made in one invoice and in full.
Can I cancel or postpone my course?
You can postpone your course with no additional charges up to 30 days prior to the course start date. Any changes after this will incur a £50 charge. Please refer to our course application form for our refund policy.
Questions About the Facilities
Do you provide lunch?
No, we do not provide a full lunch. Light refreshments are available.
How long is the lunch break, and when is it?
Half an hour. The tutor will decide when it is best to stop for lunch, usually at around 12.30.
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Is there parking available?
Yes, free parking is available in the centre car park, on a first-come first-served basis.
Is there a cafe or shops nearby?
Yes, there are nearby convenience stores and cafes a short walk away.
Questions About the Exam
What is your pass rate?
98%
I am colour-blind; can I still take the test?
Unfortunately much of the courses require you to be able to distinguish colours. Speak to your course tutor to see how we can accommodate this.
Will there be a practice test?
Yes, your tutor will hold a mock test prior to the exam, so you know what to expect.
What types of assessments are there?
You are typically two assessments, one practical and one written. The written exam is not multiple choice, it is questions requiring short answers. It is an open-book exam.
How will I find out my results?
You will be informed via email. Please ensure you provide us with your correct email address.
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I am dyslexic and may require alternative or additional assistance.
Speak to your course tutor, and we will be able to arrange a suitable test for you.
I am not fluent in English; can I still take the test?
Our tests only require basic English skills. If you wish, you can request an alternative method of assessment, such as an oral test.
Am I allowed to use my notes during the exam?
Yes, the exams are open-book, so you can use your notes.
What if I fail the exam?
You can re-sit the exam or re-sit the practical assessment twice more after your first exam. These re-sits are free. If you fail the third time, you should retake the course.
Questions About the CERTIFICATe AND AWARding body
How long will it take to receive my certificate?
It will take around 10 working days from the day you received your result.
Who regulates your courses?
NCFE, a leading UK awarding body approved by Ofqual.
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How will you post my certificate?
We send the certificates via second class post. If you require recorded post, please inform us when you book for the course. You will need to pay extra to cover the postage cost.
Questions About employment
Will I get a job on completion of my course?
Please speak to our team or your tutor about how we can help you get a job after the course. Check out our recruitment page for more information.
Do your students go on to become professionals?
Yes, many of our students go on to be professionals in their field of study. Many launch their own business, work for themselves or find jobs in companies across the UK.
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Should I have an ECS card?
There has been a lot of confusion about ECS cards in the fire and security sector, especially among students. This article outlines the new FESS (Fire, Emergency, and Security Systems) programme, introduced by the ECS, and how to apply for a card under it. Be cautious of training centres that claim that completing their programmes will instantly allow you to apply for an ECS.
The Fire, Emergency, and Security Systems (FESS) has produced an Occupational Qualification Structure. This structure is in line with the industry’s standards and the fragmented skills of the current workforce. Click here to Learn more
Is it easy to get a job in the fire & security industry?
Engineers are always in demand in the fire and security industry. At Cube, we help our students write a professional CV and interview tips, all of which are critical for landing a job. Please see the below testimonial from one of our students.